About the Company

Lensa is a prominent U.S. job search platform that serves as a bridge between job seekers and employers. With over 20 million registered users, Lensa provides an expansive range of opportunities from various employers, staffing firms, recruitment agencies, and job boards. The platform is designed to help job seekers navigate their career journey with ease, offering tools that assist in exploring career options and making well-informed decisions at every step—from job exploration to application. Lensa strives to simplify the job search process, ensuring both employers and candidates find the perfect fit.

About the Role

PGIM Fixed Income’s technology group seeks an eager, motivated individual to join their Application Service Delivery team. As an Application Support Analyst, you will be responsible for monitoring, troubleshooting, and providing production management support for investment management platforms used by front office, operations, and client teams. This role offers the chance to gain experience with complex investment systems and back-office data management platforms in a fast-paced, evolving technology environment.

Key Responsibilities

Provide production management for systems supporting front office, operations, and client teams.
Monitor and resolve issues within PGIM Fixed Income’s technology batch environment.
Participate in incident and problem management processes, ensuring adherence to best practices.
Be available for on-call escalations, including evenings and weekends.
Collaborate with business and technology stakeholders.
Work closely with senior team members, learning from their expertise.
Interface with external vendors when troubleshooting production issues.

Skills & Requirements

1-3 years of experience in SRE or application support.
Ability to learn quickly through collaboration and mentorship from senior team members.
Strong communication skills, with the ability to relay technical issues concisely.
Proficient in writing SQL queries (MS SQL preferred).
Familiarity with Linux operating system and writing commands.
Experience with cloud technologies (AWS and/or Azure).
Excellent documentation skills.
Experience with job scheduling tools (e.g., Autosys).
Strong problem-solving skills and a proactive approach to incident resolution.
Ability to manage multiple incidents in high-pressure environments.

Education

Degree in Computer Science, Information Technology, or related field (preferred but not required).

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